Shopping Info


Thank you for visiting DC Metro Gift Store.

Our store features secure online ordering via credit card. You may
also order via telephone toll-free at 877-410-8529, fax at
212-257-7074 or mail.

For detailed shopping information, please refer to the categories
below, or contact us via the contact us page.

We look forward to your order!

Though we will begin processing your order within 24 hours from
our receipt of your order, please allow fifteen (15) business days
for delivery. Any items in our "Quick Gifts" section ship the next
business day. Orders ship complete so one item can delay an order.
Please let us know if you have a delivery deadline by adding a note
to the order at check out.


PAYMENT BY CREDIT CARD
The DC Metro Gift Store accepts all major credit cards and Paypal. The charge will read: DCMetroStore.com.


SHIPPING CHARGES
The following shipping and handling charges are auto calculated by the website based on the value of the order and the method of shipment.

Shipping is through UPS and the post office.

International Orders, please read the header entitled: International Orders.


ORDER BY PHONE
Our website is safe and secure. However, US residents may also
order toll-free by telephone at 877-410-8529


ORDER BY FAX or MAIL
If placing an order by fax or mail please use the website to
create your order form. Add the items you wish to purchase to the
shopping cart as if you were going to complete your order online.
Click on the Finalize Order button and the site will ask for your
name, address and billing information. Please provide the requested
information and click the Print button on your browser.

Fax the order to 212-257-7074 or send to...
DC Metro- Orders
728 East 136th Street, Studio 6Q
Bronx NY 10454

If paying by check or money order please make the payment out to:
Image Exchange.


SALES TAX / CUSTOMS DUTIES
-New York customers will be charged sales tax based upon their
delivery zipcode.

-International orders may be subject to duties or tariffs. These
will be collected by the destination country's customs office and
payment will be the responsibility of the customer. Should a
package be refused it will not be returned to the USA and the total
invoiced amount will still be charged to the customer.


RETURNS / EXCHANGES
Exact exchanges will be made on damaged, defective products or
incorrect products. If the shipping tube or box is visibly damaged
upon receipt, refuse it and notify us via e-mail
immediately or toll-free telephone at 877-410-8529.

If you are unhappy with your purchase, you may return it to us,
undamaged, for a refund of the cost of the item within 30 days of
receipt. Clothing that has been worn or washed may not be
returned.

Please include the following information with the return:
-Your Name, address, email, phone number and order number
-Request either Refund or Exchange
-Reason for Refund or Exchange
-If Exchange include new size / item (exchange only for equal or
lesser value)

Please insure and send the merchandise to...
DC Metro- Returns
728 East 136th Street, Studio 6Q
Bronx NY 10454

In addition to insuring your return, we highly recommend that
the order be sent with Delivery Confirmation. Should our Returns
Dept not receive your return, we will not be able to issue a
credit.

Credits on returns will be issued on the price of the merchandise
and any sales tax, if applicable. Exchanges will be treated as a
return and shipping will be charged to ship any requested
items.

Items that are returned to our warehouse as non-deliverable by UPS
(US domestic orders only) or returned after 3 delivery attempts,
will be treated as a return. Shipping will be charged again upon
the request of an order reshipment.


INTERNATIONAL ORDERS
We will attempt to honor all international orders. We try to ship in ways to lower import fees, though shipping international seems to be getting increasingly difficult. 

The following restrictions and charges apply to International Orders:

International shipping by FedEx has a base charge of $20.00 to Canada and $33 to other countries. Due to size or package weight additional charges may apply.

If required, you will be contacted by email prior to shipment for approval of the
adjusted order total.


Postal orders are not insured and delivery time varies.
The customer is responsible for the payment of any import
duties.

Refused shipments will be treated as an abandoned order and
credits will not be issued.

We may request that proof of identification and credit card
ownership be faxed or e-mailed.

Orders shipped via FedEx / UPS will be insured and should
arrive in 2-3 weeks but usually have import fees which we do not collect and could be excessive.